Cancellation / Refund / Missed Order Policy

A full refund is provided if cancellation is received before noon on the day prior to your registered pick-up or delivery date. Otherwise, no refunds are issued.

You must pick-up your meals on your registered pick-up date, unless alternate arrangements have been made beforehand. If you miss your registered pick-up date, please contact us immediately to arrange for pick-up on an alternate date. Your order must be picked-up within two days of your missed registration date as we cannot hold meals longer than this due to storage limitations. Unfortunately, we do not offer refund or credit if you do not pick-up your meals within two days of your registered pick-up date and you do not make alternate arrangements with us.

Delivering your meals in our insulated cooler bag allows us to offer efficient and safe delivery. If you do not leave your cooler bag(s) out for us on your registered delivery date, we will leave your meals in a new bag and charge your credit card for the additional bag(s). Our deliveries are done between 5-9 p.m. on your registered delivery date. Please ensure someone will be home at this time. Dashing Dishes will ring your doorbell or buzzer when we drop-off your meals, but no further contact will be made. Customers are responsible for collecting their meals and freezing them as soon as possible after drop-off.

We make every attempt possible to deliver your meals between 5-9 p.m. on the date you've registered for; however, unforeseen circumstances may impact delivery times (i.e. our delivery van is involved in an accident or breaks-down). If we are unable to deliver your meals by 9 p.m., we will call you as soon as possible to make alternate arrangements.

We care about our delivery drivers' safety. Please ensure walkways are clear (shoveled during the winter), dogs are restrained, building is in good repair, etc. If our delivery driver is unable to deliver your meals due to safety issues, you will be asked to pick your meals up from our store location within two days. Unfortunately, your delivery fee will not be refunded.

To cancel your registration, please contact us.